Privacy Policy

This Privacy Policy ("Policy") describes the information practices of koin805 ("Company", "we", "us", "our") in connection with the online gaming and sports betting platform accessible at koin805.cam (the "Platform"). It sets out how we collect, process, store, disclose, and protect the personal data of individuals ("Users", "you", "your") who register accounts, visit the Platform, or interact with any of our services.

koin805 is committed to handling all personal data responsibly, transparently, and in a manner consistent with applicable data protection principles, including those enshrined in Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international privacy standards.

By creating a koin805 account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, please do not use the Platform.

The following terms carry specific meanings throughout this Privacy Policy:

• "Personal Data" — Any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, location data, and online identifiers.
• "Processing" — Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" — koin805, the entity that determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" — A third party that processes Personal Data on behalf of koin805 under a contractual obligation, such as a payment gateway provider or KYC verification service.
• "Consent" — A freely given, specific, informed, and unambiguous indication of the User's agreement to the processing of their Personal Data for a stated purpose.
• "KYC" — Know Your Customer — the identity verification process required prior to processing withdrawals or increasing account transaction limits.
• "Cookies" — Small text files placed on your device by the Platform to enable functionality, personalisation, and analytics.

koin805 collects only the Personal Data that is necessary for the legitimate operation of the Platform and the provision of services to our Users. We categorise the data we collect as follows:

koin805 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health or medical information, or biometric data beyond that which is strictly necessary for identity verification purposes under KYC requirements.

koin805 uses the Personal Data we collect for the following purposes. We do not use your data for any purpose that is incompatible with those set out below without first obtaining your consent.

4.1 Account Administration

• Creating and managing your registered koin805 account
• Verifying your identity and age through the KYC process
• Authenticating your login sessions and maintaining account security
• Processing your deposit and withdrawal requests via Malaysian payment methods including Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, FPX, and others

4.2 Service Provision & Platform Operation

• Delivering the gaming, sports betting, and live casino services you access on the Platform
• Processing and recording all wagers, bets, and game outcomes
• Applying applicable bonus and promotion terms to your account
• Providing live chat, email, and ticket-based customer support

4.3 Legal Compliance & Risk Management

• Complying with applicable anti-money laundering (AML) laws and know-your-customer (KYC) obligations
• Detecting, investigating, and preventing fraudulent activity, cheating, or Terms of Service violations
• Enforcing our responsible gambling policies, including age verification and self-exclusion management
• Responding to legal requests from regulatory or law enforcement authorities where required by law

4.4 Platform Improvement & Analytics

• Analysing aggregated, anonymised usage data to improve Platform performance and user experience
• Conducting internal research and development for new features and services
• Monitoring Platform security and investigating technical issues

4.5 Marketing Communications

Where you have provided explicit consent, koin805 may send you promotional emails, SMS messages, or in-platform notifications relating to new games, bonuses, seasonal promotions, and platform updates. You may withdraw this consent at any time by updating your communication preferences in Account Settings or by contacting our support team.

koin805 processes Personal Data only where a lawful basis exists for doing so. The principal legal bases upon which we rely are as follows:

• Contractual Necessity: Processing required to perform the contract between koin805 and the User — including account registration, service delivery, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and obligations arising from regulatory oversight.
• Legitimate Interests: Processing necessary for koin805's legitimate business interests, such as fraud prevention, Platform security, and service improvement, where those interests are not overridden by the User's privacy rights.
• Consent: Processing carried out with the User's freely given, specific, and informed consent — primarily for direct marketing communications and the use of non-essential cookies.

koin805 does not sell, rent, or trade your Personal Data to any third party for their own marketing or commercial purposes. We may share your data only in the following limited circumstances:

6.1 Service Providers & Data Processors

We engage carefully vetted third-party service providers to assist in operating the Platform. These include payment processing partners (such as the operators of Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, Boost, DuitNow, and FPX integrations), KYC verification service providers, cloud hosting and infrastructure providers, fraud detection and cybersecurity firms, and customer support platform providers. All such processors are bound by contractual data processing agreements that restrict their use of your data to the specific services they provide.

6.2 Legal & Regulatory Disclosure

koin805 may disclose Personal Data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory obligation. We will endeavour to notify affected Users of such disclosures where we are legally permitted to do so.

6.3 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of assets involving koin805, User Personal Data may be transferred to the acquiring or resulting entity as part of that transaction, subject to equivalent data protection commitments.

koin805 uses cookies and similar tracking technologies to operate the Platform, improve your experience, and collect aggregated analytics data. Cookies are small text files stored on your device that allow us to recognise you across sessions and personalise your experience.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for Platform functionality, including session management, login authentication, and security. These cannot be disabled without impairing Platform operation.
• Performance & Analytics Cookies: Used to collect anonymised data about how Users interact with the Platform — including pages visited, session duration, and error logs — to help us improve our services.
• Functional Cookies: Enable personalisation features such as remembering your language preference, display settings, and last-visited game category.
• Marketing Cookies: Used, where consent is given, to deliver relevant promotional content based on your Platform activity. These are not placed without your explicit consent.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect Platform functionality.

koin805 retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our retention practices are as follows:

• Active Account Data: Retained for the duration of the active account relationship and for a period of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of each transaction in accordance with applicable financial regulations.
• KYC Documentation: Retained for five (5) years following the end of the customer relationship, or longer where required by law.
• Customer Support Communications: Retained for three (3) years from the date of the interaction, unless the matter is subject to ongoing dispute or legal proceedings.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, following which it will be deleted or anonymised within 30 days.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised.

koin805 implements a comprehensive set of technical and organisational security measures to protect Personal Data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security programme includes:

• 256-bit Transport Layer Security (TLS/SSL) encryption for all data transmitted between Users and the Platform
• Encryption of all Personal Data and financial records stored in our database systems
• Role-based access controls ensuring that only authorised koin805 personnel can access User Personal Data
• Regular third-party penetration testing and security vulnerability assessments
• Multi-factor authentication requirements for internal system access
• Continuous monitoring and logging of system access and data processing activities

As a User of the koin805 Platform, you hold specific rights in relation to your Personal Data. koin805 is committed to honouring these rights and facilitating their exercise in a timely and transparent manner.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Subject Request". We will verify your identity before processing any request and respond within thirty (30) calendar days. In complex cases, we may extend this period by a further two months with prior notification.

The koin805 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store Personal Data from individuals under the age of 21. If we become aware that we have inadvertently collected Personal Data from a minor, we will delete such data immediately and close the associated account.

All Users are required to complete age verification as part of the KYC process. We encourage parents and guardians to monitor the online activities of minors and to use parental control software to prevent access to age-restricted platforms such as koin805.

If you believe that a minor has registered an account on the koin805 Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

koin805 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the services we provide. When material changes are made, we will notify registered Users via email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date displayed at the top of this Policy indicates when the most recent revisions were made. We recommend reviewing this Policy periodically to stay informed of how koin805 protects your Personal Data. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by koin805, please contact us using the details below. All privacy-related correspondence will be treated with strict confidentiality.